Reference

Quick answers for every step of your account

From your first deposit via DANA or OVO to checking a withdrawal status, this page covers the questions we hear most from players in Bekasi and across Indonesia. If something's still unclear after reading, our support team is a tap away.

Account setupDANA, OVO, GoPay depositsWithdrawal stepsLogin and accessAccount security
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luna98 Quick answers for every step of your account
ACCOUNT AT A GLANCE

What your luna98 account supports

3 e-wallets
DANA, OVO and GoPay accepted for deposits and withdrawals
Web + mobile
Account accessible via mobile browser or desktop — no app download needed
SSL encrypted
All account data and payment traffic protected with SSL encryption
Live + slots + sports
Three main game categories available: live casino, slots and sportsbook
luna98 What our FAQ actually covers

What our FAQ actually covers

We've organised this page around the real questions that come up — not a generic list of policies. Each answer walks you through a concrete step: how to link your GoPay wallet, what happens after you submit a withdrawal, why an OTP might not arrive, or how to reach support when something looks off. We keep answers short and action-focused because most

people land here mid-session and just need the next step. Where a process involves account verification or a wallet confirmation, we say exactly what you'll see on screen. Where a rule depends on local law and eligible regions, we say that clearly too. If the answer changes — because we update a process or a payment flow shifts — we update this

page. You won't find stale steps here. Availability of any feature depends on local law and the region your account is registered in.

  • DANA
  • OVO
  • GoPay
REACH US DIRECTLY

How to get help when the FAQ isn't enough

If an answer here doesn't fully resolve your question — or you're dealing with a time-sensitive account issue — these are the direct channels to reach our team. Have your registered wallet number or account email ready to speed things up.

Live Chat Open the chat icon from any page on luna98. Response times vary; live chat is the fastest path for deposit or login issues.
Email Support Send account or withdrawal questions to our support address listed in the footer. Include your registered DANA, OVO or GoPay number for faster resolution.
Account Help Page For password resets, OTP issues or wallet re-linking, head to the account settings section directly — most cases resolve without needing to contact support.
WHY ANSWERS HERE HOLD UP

What makes this FAQ worth reading

We write these answers ourselves, based on what actually happens on the platform. No boilerplate, no copy-pasted policy blocks — just the steps that match our current account and payment flows.

Written by the team that runs the platform

Every answer here reflects how our current deposit, withdrawal and account flows actually work — not a generic template applied to every casino site.

Wallet-specific deposit steps

We describe the exact DANA, OVO and GoPay confirmation steps — including PIN confirmation and transfer reference — because that's where most confusion happens.

Updated when processes change

When a payment flow or account step changes, we update this page. You won't be following an outdated process because we forgot to edit the FAQ.

Availability stated honestly

Where a feature depends on local law or eligible regions in Indonesia, we say so directly — no vague language, no overpromising on access.

Frequently asked questions about your account

These are the questions we get asked most. Each answer is written for the actual step you're on — deposit pending, OTP missing, withdrawal queued — not for a hypothetical situation.

Go to the deposit page in your account, select your wallet — DANA, OVO or GoPay — then copy the transfer number shown. Open your wallet app, send the exact amount, and confirm with your PIN. Your balance updates once the transfer is verified.

Most DANA, OVO and GoPay transfers reflect quickly, but occasionally a transfer takes a few extra minutes to verify. Check your wallet app first to confirm the transfer went through. If it's been more than 15 minutes and your wallet shows a successful send, contact live chat with the transfer reference number.

Go to the withdrawal section, enter the amount, and select your registered DANA, OVO or GoPay wallet. Withdrawals go through a verification step before they're processed. Processing time depends on account verification status and the current queue — we don't quote a fixed window.

OTPs are sent to the phone number on your account. Check that the number is correct in your account settings. If the number is right, wait a minute and request a new OTP. Carrier delays can hold messages briefly. If the issue continues, reach out via live chat.

Yes. Go to account settings and update your registered wallet. For security, a re-verification step is required when switching between DANA, OVO and GoPay. Make sure the wallet account name matches your registered account name before submitting.

Access to luna98 and its features depends on local law and the region your account is registered in. We don't make blanket availability claims — check whether access is permitted where you are before registering.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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