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What You Agree To When You Use luna98

Our legal framework covers how your account is held, how your data is handled, and what applies when you deposit via DANA, OVO, or GoPay. Access and eligibility depend on local law and the region where you open your account.

Account TermsPrivacy PolicyPayment ConditionsEligibility RulesLocal Law Applies
luna98 What You Agree To When You Use luna98
DATA AND SECURITY STANDARDS

How We Protect Your Account and Data

Data Handling

We collect only what is needed to operate your account: registration details, wallet identifiers for DANA, OVO, or GoPay, and session logs. No data is sold to advertising networks.

Cookie Policy

Cookies on luna98 manage session state and remember your preferred deposit method. You can review and adjust cookie permissions from the settings panel on your account page.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice unfamiliar access, use the account lock option in settings and contact support immediately.

Retention and Deletion

Transaction records are held for the period required by our operating obligations. You may request a copy of your data or ask for deletion of non-essential records by contacting support in writing.

LEGAL CONTACT PATHS

Where to Send Policy Questions

Team online

Live Chat

Reach our account team directly from the lobby. For policy clarifications — data access requests, account holds, or payment disputes — chat is the quickest path.

Email Support

Send detailed policy queries or written data requests to our support email. We respond to written requests within a reasonable period and keep a record of every exchange.

Account Help Centre

The Help Centre inside your account dashboard covers common legal questions: how to request data deletion, how to update linked wallets, and what to do if your account is flagged.

Common Legal and Policy Questions

Account eligibility depends on local law in your region. You must meet the age and legal requirements where you reside. We do not open accounts in regions where local law prohibits access.

We collect registration details, your linked wallet identifiers — DANA, OVO, GoPay — and transaction history. This is used to operate your account and verify payments, not for marketing resale.

Yes. Send a written request to our support email and we will provide the data held against your account. We aim to respond within a reasonable timeframe after verifying your identity.

Contact support in writing and specify which data you want removed. Non-essential records can be deleted; transaction logs we are obligated to hold will be explained in our response.

We will contact you using the details on your account before any material change takes effect. Availability always depends on whether local law permits access in your region at that time.

This is a payment processing requirement tied to account verification. The DANA, OVO, or GoPay wallet you withdraw to must be the same one you used when your account was verified.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.