Reference

How luna98 Handles Your Personal Information

Your privacy matters here — and this page tells you exactly what data we collect when you use luna98, how we use it, and what rights you have over it.

Account Data ProtectionPayment Privacy — DANA, OVO, GoPayYour Right to Access & Request ChangesIndonesia-Region ComplianceSecure Data Handling

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What Information We Collect and Why

luna98 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on luna98, we collect the information needed to verify your identity and run your account — your name, email address, phone number, and the payment method you choose to connect, whether that is DANA, OVO, or GoPay. Each time you make

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a deposit or withdrawal via those wallets, a transaction record is created and held against your account. We also collect device and session data — your browser type, IP address, and login timestamps — to detect unusual access and keep your account secure. Cookies and similar
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tracking tools log how you navigate the site so we can improve load paths and fix friction points on mobile. We do not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those services
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need to confirm and clear your transaction. Your data is stored on servers with access controls and encryption in transit. If you are accessing luna98 from Indonesia, data handling is subject to applicable local law and is available only where local regulations permit. You can request
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a copy of your stored data or ask us to delete your account at any time through our support channel.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We apply the same security standards to your privacy that we apply to your payments. This section covers the four areas that matter most: how your stored data is protected, what cookies do on this site, how long we keep your records, and how to get information updated or removed.

Data Retention

Account data is retained for as long as your account is active. When you close your account, personal data is removed from active systems within the period required by applicable local law.

Cookie Use

We use session cookies to keep you logged in, and analytics cookies to see which pages load slowly on mobile. You can manage cookie preferences from the banner shown on your first visit.

Account Security

Every login generates a session token tied to your device. Logins from a new device or city trigger an OTP check sent to your registered phone number before access is granted.

Data Update Requests

To correct your stored name, phone number, or linked email, send a request via live chat with a copy of a valid ID. Updates are processed and confirmed within three business days.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how your data is stored, want to request access to your records, or need to report a concern about your account privacy, our Indonesia support team can help. Reach out through live chat for the quickest response, or use email if your request needs documentation attached. We aim to acknowledge privacy requests within one business day.

Live Chat Open the chat icon from any page on luna98 and select the account or privacy topic to reach the Indonesia support team directly.

Email Support Send your data request or privacy concern to our support email address, which is listed in your registered account dashboard under Help.

Account Dashboard Log into your luna98 account, go to Settings, and find the Privacy section to download your data or submit a deletion request without contacting support.

Common Questions About Your Privacy on luna98

Here are the questions we hear most often about data rights, account privacy, and how luna98 handles your personal information.

We store your registration details, login history, device identifiers, and transaction records from payment activity via DANA, OVO, and GoPay. No more than what running your account requires.

Yes. Log into your account, go to Settings then Privacy, and submit a data access request. Alternatively, contact the support team via live chat and ask for your full data export.

Send a deletion request through your account dashboard or via live chat. Once verified, your personal data is removed from active systems within the period required under applicable local law.

Only with the payment processors you choose — DANA, OVO, GoPay — and only the transaction data they need to confirm your transfer. We do not sell personal data to advertisers or data brokers.

It's a security check to confirm it is genuinely you. If a login attempt comes from a new device or an unfamiliar location, an OTP is sent to your registered mobile number before the session opens.

Data handling applies consistently across Indonesia where access is permitted under local law. Your session data, wallet connections, and account records are encrypted in transit regardless of your location.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoLuna98 Banking

How luna98 Handles Your Personal Information

Data Handling, Cookies, and Account Security

Data Retention

Cookie Use

Account Security

Data Update Requests

How to Reach Us About Your Data

Common Questions About Your Privacy on luna98

01 What personal data does luna98 store about me?

02 Can I request a copy of all the data luna98 holds on me?

03 How do I delete my luna98 account and have my data removed?

04 Does luna98 share my payment data with third parties?

05 Why does luna98 send an OTP when I log in from a new device?

06 Is my data protected if I am accessing luna98 from Bekasi or another city in Indonesia?

Privacy Policy

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