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Terms and Conditions That Actually Make Sense

These terms set out what you agree to when you open and use your luna98 account — from deposits via DANA, OVO, or GoPay through to how withdrawals are verified and what we expect from both sides.

Account EligibilityPayment RulesDANA · OVO · GoPayWithdrawal ProcessAccount Closure
luna98 Terms and Conditions That Actually Make Sense
HOW WE HANDLE IT

Account Security, Data and Your Rights

We keep your account data and transaction history for as long as your account is active and for the period required under applicable law after closure. You can request a copy of the data we hold or ask us to correct it by contacting support with your registered account details. Cookie use on luna98 covers session management and basic analytics; you can adjust cookie preferences through your browser settings at any time without affecting core account functions.

Data Retention

Your transaction records, account details, and payment history are retained while your account is open and for the legally required period after any closure request.

Account Security

We use SSL encryption on all account sessions and require PIN confirmation for any withdrawal to a DANA, OVO, or GoPay wallet you have not previously used.

Your Access Rights

You can request a summary of the personal data we hold on your account at any time. Submit the request through live chat or email with your registered account ID.

Cookies and Tracking

Session cookies keep you logged in across page loads on mobile and desktop. Analytics cookies are non-identifying and can be disabled without breaking your account access.

GET IN TOUCH

How to Reach Us About These Terms

Questions about what these terms mean for your account, or want to flag something? Our support team handles terms-related queries directly — whether that's about account eligibility, a wallet transaction under review, or a request to close your account. Reach out through any of the channels below and we'll respond in Indonesian English.

Live Chat Open the chat icon from your account dashboard for real-time help on terms queries, wallet issues, or account status questions.
Email Support Send a detailed message to our support address for non-urgent terms clarifications, account documentation requests, or formal dispute notices.
Account Help Centre Browse the help section inside your account for answers on common terms topics — payment rules, account suspension, and withdrawal conditions are all covered.

Common Questions About These Terms

Straight answers to what people actually ask about the luna98 terms — account rules, payment conditions, data rights, and what happens when something goes wrong.

Account opening is available to eligible individuals in regions where local law permits. You confirm eligibility at registration; we may ask for verification documents at any point to confirm this.

Yes. You can add multiple e-wallets to one account. Each wallet must be registered in the same name as your luna98 account, or your withdrawal to that wallet will go to manual review.

We notify you through your registered contact before changes take effect. Continuing to use your account after the effective date means you accept the updated version of the terms.

Contact support via live chat or email with your account ID and a brief description of what you need. We process data access requests in line with applicable data protection requirements for your region.

A suspended account cannot place activity but your balance is held. If suspension results in closure, eligible funds are returned to your registered DANA, OVO, or GoPay wallet after verification.

These terms apply the same way across Indonesia where access is permitted. Players in Bekasi, Tangerang, or anywhere else in eligible regions operate under the same account rules and payment conditions.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.